Quality matters
The quality of the service we provide is very important to us. Whilst aiming to be accessible at all times in order to deal with any queries or problems which may arise, we also have a formal quality assurance programme.
Annually we send our client's a questionnaire for them or their representative to complete, this is then collated, analysed and points raised are addressed to improve our client care.
We also have on going quality assurance which commences with the initial management/supervisory visit. Followed by a visit in a month later in order to address any issues there may be. Thereafter a six monthly supervisory visit should be made to ensure that the quality of the service provided is satisfactory.
Contact Us today for further information on our Live-in Care and Home Care services.
Contact Us
Our 24 hour Advice Line has a member of the management team available to assist during office hours, and for urgent advice between 5pm to 9am.