Service User Guide
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TrewCare Limited is a Home Care Service which was established to respond to the needs of our clients on a 24 hour basis. Our clients are those who because of disability, illness or increasing age find it difficult to cope with personal care needs or domestic responsibilities.
We are an independent care service, who provide care to our clients in their home environment, on a one to one basis. Our services are designed for all those who may require assistance with personal care, social or domestic care, of all ages. Care is undertaken by our team of trained and experienced staff, highly experienced supervisors and management.
We provide care to both the private and public sectors.
Needs for care and support are identified through an assessment, in consultation with the client. An individual care plan will then be agreed, to meet the needs of the client, together with a risk assessment.
We aim to provide our clients with a comprehensive care service of the highest quality, within the home environment. We strive to offer a flexible, efficient, professional service tailored to meet each person's individual needs. We will treat each client with dignity and respect, and remain sensitive to his / her individual needs and abilities, and aim to promote each client's independence.
As a Member of the United Kingdom Home Care Association, we adhere to their Code of Practice.
Complaints and compliments may be addressed, initially, to the Manager, Mrs N Blackmore, TrewCare Limited.
Fees are paid on a four weekly basis, and may be paid by Banker's Order or cheque. Arrangements may be made to pay cash or by cheque to the carer, who will issue a receipt.
The Commission for Social Care Inspection may be contacted at:-
John Keay House
Tregonissey Road
ST AUSTELL
Cornwall
PL25 4AD
Formal complaints proceedure
Queries or complaints, if any, should be addressed in the first instance to the Manager, Mrs N Blackmore.
In not satisfied please contact Mr & Mrs Dyckhoff, Directors of TrewCare Ltd at:-
TrewCare House
Tregoniggie Industrial Estate
FALMOUTH
Cornwall
TR11 4SN
If it is wished to take matters further, these should be referred to:-
The Commission for Social Care Inspection
John Keay House
Tregonissey Road
ST AUSTELL
Cornwall
PL25 4AD
Telephone: 01726 624550
Contact Us today for further information on our Live-in Care and Home Care services.
Contact Us
Our 24 hour Advice Line has a member of the management team available to assist during office hours, and for urgent advice between 5pm to 9am.