Service User Guide
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TrewCare is a limited company providing care and support in the home through its Home Care and Live-in Care Service.
An independent family company, TrewCare was established in 1993 with the aim of providing high quality care to people in their own home, enabling them to remain in their own environment, thereby retaining their dignity and independence.
Our objective is to provide services designed for all those, of any age, who require assistance with personal, domestic or social care.
Homecare may be provided for as short a period as a half hour, to full twenty four hour care.
Live-in Care is provided on a week by week basis, usually for two weeks at a time, to suit the clients requirements.
Low, medium or high dependency care can be provided either as homecare, or live-in care.
Management Support Services are provided for those who have an Individual Budget /Direct Payment. These services include – Personal Assistant recruitment assistance, interviews, reference and CRB checks, training. Payroll Management. Support and Care Planning, Budget Management.
Services provided include some specialised services for those with Dementia, Spinal Injuries, Alzheimer’s Disease, M.S., Parkinson’s Disease, Terminal and Palliative Care, Cerebral Palsy and other muscular skeletal conditions.
Homecare may be accessed in the following greater areas:- Falmouth, Penryn, Constantine, Camborne and Redruth and surrounding areas.
Live-in care is available throughout Cornwall and Devon.
Care is undertaken by our team of trained and experienced carers, senior carers, and supervisors, managed by Naomi Blackmore and her assistant manager Teresa Hewitt with advice from Diane Dyckhoff R.N. BSc MSc
TrewCare’s philosophy aims to promote and reflect the values that focus upon the individual client. We believe in creating person centred care which places the individual central to the care service planning and delivery of care choices.
We provide care to Individual Budget Holders, Private Clients, Adult Social Care, the Children’s Service and the Primary Care Trust.
Following an enquiry for care, the needs for care and support are identified through a thorough assessment, in consultation with the client. An individual Care and Support Plan will then be agreed between the client and ourselves, together with a risk assessment tailored to meet the client’s needs.
Commencement of care and support will be arranged between the client and ourselves and agreement made for visiting times and any specific requirements.
Care is reviewed on an ongoing basis, after the first month a new care plan will be agreed, which will be further reviewed when needs change.
Those with internet access may view their personal weekly rota, we will provide a personal code to facilitate this. If internet access is not available a weekly rota may be posted to those who require one.
Care is monitored by supervisory and management visits, also telephone quality assurance calls.
Our aim is to provide our clients with a fully comprehensive care and support service of the highest quality within the home. We strive to offer a flexible, professional, efficient service designed to meet each individual’s personal requirements – person centred care – designed around the individual client - to meet each person’s individual needs.
We will treat each and every client with dignity and respect and remain sensitive to his/her individual needs and abilities, to promote and encourage each client’s independence and choices.
All carers are rigorously selected, references and job record checked and have a Criminal Record Check prior to employment. Carers then undertake Induction Training prior to commencing working with us.
NVQ 2 training is mandatory for all carers after working with us for six months, they may then proceed to NVQ 3.
In house professional development is available comprising courses in Alzheimer’s and Dementia Care, Safeguarding Children, Advanced Safeguarding Adult Awareness, Enhanced Administration of Medication including eye and ear drops and PEG feeding, Palliative Care and Enhanced Caring Skills. Parkinson’s Disease, Multiple Sclerosis, Enablement Assistance
Our office hours are 9am to 5pm Monday to Friday. Out of office assistance is available via our help line on the office number 01326 375949, a supervisor or manager is ‘on call’ to provide emergency out of hours advice if required.
Insurance Cover is provided though Castlebank Insurance Brokers who specialise in Insurance for care providers, the insurance company is Royal Sun Alliance. The insurance cover includes £10,000,000 Employer’s Liability and £5,000,000 Public Liability, Malpractice and Treatment Risks.
TrewCare is a founder member of Cornwall Partners in Care, the county wide organisation for all care providers.
As members of the United Kingdom Home Care Association, we adhere to their Code of Practice.
Fees will be invoiced directly to the client on a four weekly basis. Payment is due seven days from the date of the invoice please.
Payment of fees is the responsibility of the client or their representative.
Payment of fees may be made by cheque or standing order.
Arrangements may be made to pay cash or cheque to the carer, who will issue a receipt. A copy of our current price list is available on request.
We welcome compliments, complaints or constructive comments which may be addresses initially to the Manager, Mrs. N. Blackmore. A copy of the Formal Complaint’s Procedure is either enclosed or found in the Client’s File.
Each year we send clients a questionnaire for quality assurance purposes. During the first weeks of receiving care and support one of our administrative team will telephone if the service delivery is satisfactory and assist with any requirements.
The Commission for Social Care Inspection may be contacted at:-
Care Quality Commission National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Tel: 03000 61 61 61
e-mail enquiries@cqc.org.uk
A copy of our inspection report is available at the TrewCare Office or on the CQC website: www.cqc.org.uk
Contact Us today for further information on our Live-in Care and Home Care services.
Contact Us
Our Advice Line has a member of the management team available to assist during office hours, and for emergency between 5pm to 9am.