Statement of Purpose

Statement of Purpose

Statement of Purpose

A standard of of excellence which embraces the fundamental principles of good care practice

Aims and objectives

It is the aim of TrewCare to deliver personal care and associated domestic care to clients in the home environment, to a standard of excellence which embraces the fundamental principles of good care practice.

It is the objective of the organisation to provide a service of the highest quality, to improve and sustain the client’s overall quality of life. By meeting the following objectives:-

To ensure that the service is delivered flexibly, attentively and in a non discriminatory fashion, whilst respecting each client’s rights to independence, privacy, dignity, fulfilment and the right to make informed choices, and to take risks.
To ensure that each client’s values and needs are respected in matters of religion, culture, race or ethnic origin, political affiliation, marital status, parenthood, disabilities and impairments.
To ensure that the care service is delivered in accordance with the agreed contract of care.
To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development, to enable client’s needs to be met.
To manage the care service efficiently and effectively, to make the best use of resources and to maximise best value for both the purchaser and the client.
To match the nominated Care Assistant as closely as possible to the client, respecting the need to change the care assistant in the event of non compatability.
To undertake a Risk Assessment of environmental Health and Safety hazards within the client’s home, and to ensure that any hazards are reported to the client / purchaser.
To ensure that all clients are provided with written information on the organisations procedure for handling complaints, comments and complements, and how to use it.

Philosophy of care

TrewCare's Philosophy of Care aims to promote and reflect the values that focus upon the individual client, as being central to the care service planning and delivery of care.

In order to achieve this TrewCare has drawn upon the fundamental core values of care which underpin the service values. These are the basis for the provision of individual care services.

TrewCare believes the best person to plan his or her future is that person. We help our client’s to fulfil their expectations and aspirations and we enable them to make their own plans and decisions regarding their life.

These are:-

Respect for the intrinsic worth, dignity and individuality of the client. His / her racial identity and cultural heritage.
Autonomy and independence of personal decision making, including the assumption of risks as well as responsibilities associated with citizenship.
Choice of occupational activities, lifestyle and the maintenance of independence, including the opportunity to select from a range of options where possible.
Participation and integration in society, in the development of plans, policies and decisions affecting the client's life.
Fulfilment of personal aspirations and abilities in all aspects of daily life, including the opportunity to develop new skills and knowledge.
Maintenance of privacy from unnecessary intrusion, together with the safeguarding of confidentiality.
Equality of opportunity and equal access to services irrespective of age, race or ethnic origin, colour, creed, religion, political affiliation, disability or impairment, marital status, parenthood, gender or sexual orientation.

The realisation of these values together with the level of help and support required to achieve individual goals, will be a unique process for each individual – as everyone is a unique individual. However, the value principles remain constant and provide a foundation for the provision of care to all, regardless of personal circumstances.

RANGE OF SERVICES PROVIDED

PERSONAL CARE including:-

Assistance with washing, bathing and showering.
Assistance with bed bathing.
Assistance with toileting, use of incontinence pads etc.
Assistance with dressing and undressing, getting up and going to bed.
Care of skin, hair, teeth and nails, where appropriate.
Assistance with medication.
Assistance with medical care where appropriate.
Night sleep or sitting service .
Day sitting service .

SOCIAL CARE

Listening and talking to people is regarded as an important part of delivering care. We can assist the client to keep in touch with their friends and relatives, and help with letter writing, also:-

Assistance with planning and shopping
Assistance with paying bills and pension collection.

DOMESTIC CARE

including:-

Assistance with cleaning and housework.
Assistance with laundry and ironing.
Assistance with management of fuel and heating.

PROVISION OF MEALS AND DIETARY CARE

Food preparation at the client's home.
Assistance with feeding.

It is the aim of TrewCare to provide a FLEXIBLE care service, responsive to each individual's needs. At one end of the scale an individual may require an hours assistance each week, whilst at the other end of the scale 24 hour care may be required. Between these two extremes, are endless possibilities for the use of this service, tailor made for each individual.

NAME OF REGISTERED PROVIDER……TrewCare Limited
ADDRESS……TrewCare House, Tregoniggie Industrial Estate,
Falmouth TR11 4SN
RESPONSIBLE PERSON ……Mrs. Diane Dyckhoff
REGISTERED MANAGER……Mrs. Naomi Blackmore
ADDRESSES ……As above

Further Information

Mrs. Diane S. Dyckhoff is a Registered Nurse with over 22 years experience of caring for older people. Owning both Nursing and Residential Homes, Diane Dyckhoff established TrewCare Ltd. with her husband in 1993.

Diane Dyckhoff also has a BSc in Health Science and has completed an MSc in Gerontology at the Age Concern Institute of Gerontology, King's College, London in 2002.

Naomi Blackmore is Mrs. Dyckhoff's daughter and has spent her life in the company of older people, which has given her a deep understanding and empathy with their individual needs.

On graduating from King's College, London with a MA in Geography in 1996, Naomi joined TrewCare, and has developed her skills and gained considerable experience in care. Naomi has managed TrewCare since January 2002, and has completed the Level 1V Care Management NVQ. She is also an NVQ assessor and Manual Handling trainer.

Naomi's deputy is Assistant Manager, Mrs Teresa Hewitt. Teresa has been with TrewCare since December 1998. Within this time Teresa has gained a wide range of experience, skills and qualifications. She was promoted to Assistant Manager in 2003 and has completed the Level 1V Care Management NVQ and the NVQ Assessors Award.

The Care Management Team also comprises of three Supervisors: Joy Davies, Stella Bryant and Gloria Pidwell. They have all worked for TrewCare for over nine years and have extensive knowledge and experience in care. Joy, Stella and Gloria have their NVQ3 in Care. In addition we currently have five senior carers undertaking their NVQ3 training.

Alongside the Care Management Team Mrs Jenny Dunstan works as a part-time administrator in the office. Jenny has many years of office experience and will endeavour to help you with any queries you may have.

RANGE OF QUALIFICATIONS OF DOMICILIARY CARE WORKERS

Domiciliary care workers undertake initial induction training, to introduce them to the organisation, its philosophy of care, aims and objectives, policies and procedures.

All Carers within six months of commencing employment are required to register for their NVQ in Care, which should be completed within twelve months.

Naomi & Teresa have the Level 1V Care Management NVQ and NVQ Assessors Award.

Three Supervisors have attained NVQ3. Five senior carers are in the process of training for NVQ3.

At present 95% of carers providing personal care have obtained their NVQ2. A further 5% are currently in receipt of training.

A further 5% have attained their ‘Promoting Independence certificate.' Unfortunately this course has been discontinued

Training is also provided in:-

Manual Handling.
Abuse Awareness.
Health and Safety.
Fire Safety.
Food Hygiene.
First Aid .
Child Protection.
Dementia Care.
Medication.

COMPLAINTS PROCEEDURE

TrewCare Limited has a formal complaint's policy, a copy of which is enclosed for your information. We also welcome positive comments and complements.

Our 24 hour Advice Line has a member of the management team available to assist during office hours, and for urgent advice between 5pm to 9am.

TrewCare - Live In Care and Home Care agency